Returns

Returns and refunds

When accompanied by the original receipt and in its original packaging regularly priced merchandise can be refunded within 7 days of receiving. Return shipping fees will apply. Delivery fees are non-refundable. Clearance items are non-returnable. Bush Secrets Australia reserves the right to decline returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.

Bush Secrets Australia also reserves the right to decline returns or exchanges not made within the 7-day period.

If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at bushsecretsaustralia@gmail.com or 0408006295. We will ask for photos to determine the best course of action. All claims must be made within 10 days of delivery. Any claims made after 10 days will not be accepted
For further information on our return policy, please contact Customer service at bushsecretsaustralia@gmail.com to speak to one of our Team Members during business hours. Our business hours are Monday through Friday 9:30AM-4:30PM EST.