Returns

Returns and refunds

Eligible change-of-mind return requests can be made within 30 days after delivery. Items must meet the conditions and exclusions in our full policy. Customer-paid return postage applies to change-of-mind returns.

Read our complete Returns and Refund Policy for eligibility, exclusions, return instructions, postage costs, refunds and exchanges.

Your rights under the Australian Consumer Law apply in addition to this policy. Faulty, damaged or incorrect products are assessed under the applicable consumer guarantees. The change-of-mind conditions apply separately from those rights.

To arrange a return, email bushsecretsaustralia@gmail.com or call 0408 006 295 with your order details. Please contact us before posting your item so we can confirm return arrangements.

Customer service hours: Monday to Friday, 9:30 am–4:30 pm Sydney time.