Shipping policy

Shipping from Australia

Stock is held in Chatswood, NSW, Australia. Our business address is Level 13, Suite 1A/465 Victoria Ave, Chatswood NSW 2067.

Order processing

Orders are processed within 1–2 business days. Dispatch takes place on business days, Monday to Friday, excluding public holidays. Processing time is additional to the carrier's transit time.

Delivery and tracking

Orders are sent with tracking. Delivery options, shipping charges and available estimates are displayed at checkout for your delivery address. PO Box delivery is available. For a workplace delivery, please include the business name.

If a signature is required and delivery is attempted while you are away, follow the carrier's tracking or collection instructions.

Delays and enquiries

During periods of high order volume, dispatch may take a few additional days. We will contact you by email or telephone if your order experiences a significant dispatch delay. Carrier transit times are estimates and may vary with the destination and public holidays.

For order and delivery enquiries, email bushsecretsaustralia@gmail.com or call 0408 006 295. For return arrangements, please read our returns policy.